Our return policy is within 7 days of receipt for an exchange and/or online store credit only. If 7 days have gone by since your purchase, unfortunately we can’t offer you a return for online store credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to the One of a Kind nature, a lot of the colored stones used in Andrea Fohrman's line vary from piece to piece. If you have any questions please email all inquires to firstname.lastname@example.org
Additional non-returnable items:
Customized Pieces- Please note that all french enamel pieces may vary in color due to the customization factor as most are made to order.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from Andreafohrman.com
To complete your return, we require a receipt or proof of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to repair for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver.
To return your product, you should ship your product to: 13563 1/2 Ventura Blvd. Suite A, Sherman Oaks California US 91423
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your repair product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.